Política de reembolso
RETURN POLICY
OPULORY
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING FEES APPLY.
Is it possible to return my order?
Yes, it is. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receiving your order.
In this case, your order must meet the following conditions:
- The order must still include all original parts, components, and packaging exactly as received.
- The product must show only normal handling. Damage caused by improper or careless use is not eligible for return.
- Products for which hygiene is important must be thoroughly cleaned before the return process begins.
- The product must have been found defective immediately upon receipt.
- We reserve the right to charge the customer for return shipping costs.
- Returns will be processed within 7 business days, and if all conditions are met, the return will be officially approved within this period.
We reserve the right to refuse returned items if we suspect that the products have been used or damaged through no fault of our own.
How can I return my order?
If your order meets the conditions above, please follow these steps to initiate the return process:
- Send an email to: YOUR STORE EMAIL
Please make sure your email includes the following information:
- Order number
- Reason for the return request
- Photo of the product (if damaged)
- Customer's first and last name
- Customer's address
After reviewing your request, we will provide you with the correct return address.
Please do not send your return to the sender's address. We will provide the correct return address once your request has been received.
The customer is responsible for all return shipping costs.
The consumer has the right to withdraw from this contract in accordance with the following provisions, provided that the consumer is a natural person entering into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
A. CANCELLATION POLICY
Right of Cancellation
The cancellation period is 14 days from the day on which you, or a third party designated by you (other than the carrier), receives the final goods.
Because we operate using a fully automated order processing system, orders begin processing immediately after they are placed. Therefore, we are unable to interrupt the shipping process once it has started, and cancellations with a refund are not possible after the goods have been dispatched.
To exercise your right of withdrawal, you must notify (STORE NAME) of your decision to cancel this contract by means of a clear statement (for example, by email).
The cancellation becomes effective once we have received the returned goods.
The buyer is responsible for the cost of returning the goods.
Orders Already in Transit
Since our products are shipped from Asia, transit times may be longer and are beyond our control.
If your order is already on its way, cancellation is no longer possible. Please wait until you receive the goods and then return them.
You may, however, notify us of your intention to cancel in advance.
To ensure the fastest possible refund, we kindly ask that you send us the shipping confirmation for your return package.
Effects of Cancellation
If you withdraw from this contract, we will reimburse all payments received from you, excluding delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the date we receive both your notice of withdrawal and the returned goods.
Refunds will be issued using the same payment method you used for the original transaction, unless we have expressly agreed otherwise. You will not incur any fees as a result of the refund.